Save Job Back to Search Job Description Summary Similar Jobs Own end-to-end IT service delivery for eCommerce & OMS operations Drive incident management and operational excellence About Our Client Our client is a globally renowned MNC in the cosmetics and beauty industry, known for its strong brand portfolio, innovation-driven culture, and consumer-centric approach. With a significant presence across international markets, the company continues to invest heavily in digital transformation, particularly in eCommerce and omnichannel capabilities.This is an opportunity to join a dynamic, fast-paced environment where technology plays a critical role in enabling business growth and delivering exceptional customer experiences. Job Description Lead seamless transition of technology initiatives into steady-state operations, ensuring full readiness across support, documentation, and processes Manage daily service operations with a focus on backlog control, prioritization, and driving resolution of underlying issues Take ownership of critical incidents (P1/P2), ensuring effective communication, escalation handling, and root cause resolution Enhance governance frameworks to reduce recurring issues and improve incident quality and classification Drive continuous optimization of end-to-end processes across eCommerce, OMS, and related business platforms Implement robust monitoring and recovery mechanisms to maintain data accuracy and ensure stable order processing flows Oversee vendor performance and service delivery standards, enforcing SLAs while ensuring strong operational documentation and knowledge management The Successful Applicant Minimum 5 years of Digital IT operations experience, ideally in a multicultural/global environment Hands-on experience with OMS, eCommerce platforms, marketplace integration, or WMS systems strongly preferred Strong English communication skills (written and verbal) ITIL certification required What's on Offer Competitive compensation and comprehensive benefits Opportunity to work on core digital projects within FMCG industry International working environment with clear career development opportunities Stable business platform and collaborative team culture Contact Nathan Huang Quote job ref JN-052026-7018702 Phone number +862160268065 Job summary Function Technology Specialisation IT Project & Programme Management What is your area of specialisation? FMCG (Fast Moving Consumer Goods) Location China Contract type Temporary Consultant name Nathan Huang Consultant phone +862160268065 Job Reference JN-052026-7018702
