Save Job Back to Search Job Description Summary Similar Jobs Corporate strategy member Regional scope About Our Client A global provider in intelligent climate and energy solutions for creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Job Description Drive CSAME market, customer and NPS intelligence, representing the Strategy team in regional and global intelligence forums. Own the annual market reporting process, coordinate country inputs, and translate insights into business planning, portfolio, and growth priorities. Manage strategic intelligence activities, including industry newsletters, market and industry databases, quarterly reports, and executive insights on market trends, technology shifts, actions, and adjacent growth opportunities. Develop deep insight into key end markets and verticals, including commercial buildings, data centers, industrial, residential, and home sectors, with a focus on evolving HVAC customer needs, buying criteria. Monitor macroeconomic, regulatory, and industry developments across CSAME and translate implications into actionable recommendations. Build and maintain internal and external intelligence networks to strengthen market sensing, customer insights. Drive NPS and Voice of Customer programs, including governance, survey methodology, reporting, and closed-loop improvement. Drive customer feedback, identify root causes, and drive prioritized improvement actions with clear ownership and metrics. Drive market research projects covering market size, growth, segmentation, channels, customer behavior, and strategic implications. CSAME strategy, business development, and corporate development initiatives, including long-range planning, market entry, partnerships, M&A, and strategic projects. Strengthen data governance, privacy compliance, and reporting effectiveness through standardized metrics, automation, reliable data sources, and dashboards. Align business on priorities, success metrics, and execution roadmaps. The Successful Applicant Bachelor's degree in business, Marketing, Engineering, Data, or a related field; MBA or other relevant advanced degree . 10+ years of experience in strategy, market intelligence, strategic marketing, customer insights, Voice of Customer (VoC), business insights, management consulting, or market research related fields. Experience in HVAC, building solutions, industrial technology, or adjacent industries preferred. Proven experience in customer feedback programs, including NPS and VoC governance, closed-loop improvement, and action planning. Strong financial skills, with the ability to translate complex data into clear, actionable insights. Good knowledge of market dynamics, macroeconomic trends, customer segments, channels, and business models across CSAME markets. Proven ability to develop executive-ready dashboards, insights, and presentations for MBRs, QBRs, and strategic planning processes. Strong strategic thinking, stakeholder management, and cross-functional skills, with the ability to influence and drive results without direct authority. Strong teamwork, communication, presentation, and multitasking skills, with the ability to deliver high-quality work under tight deadlines. Good written and verbal English communication skills. A second language skills in the Asia Pacific, Middle East, and Africa Region will be a plus Success Measures Define and build segment market intelligence & customer exp. roadmap Deliver actionable customer, market, and insights for business reviews and strategy. Improve NPS and customer in priority markets. Meet rate and survey coverage targets with consistent methodology. Convert insights into prioritized actions with clear ownership and accountability. Drive measurable business impact through improved customer experience. Enhance reporting efficiency and data quality through standardization, governance, and automation. What's on Offer Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. Contact Cora An Quote job ref JN-102026-7131408 Phone number +86 21 6035 3452 Job summary Function Marketing Specialisation Analysis & Planning What is your area of specialisation? Industrial / Manufacturing Location Shanghai Contract type Permanent Consultant name Cora An Consultant phone +86 21 6035 3452 Job Reference JN-102026-7131408
