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Responsible for managing fixed suppliers including but not limited to collect all submitted data and tracking delivering date.
This role needs to build up a strong working relationship with both 3rd party and customer staff which needs a high sense of responsibility to ensure accurate statistics and record.
Being an important interface for customer experience. The mission of Customer Care also encompasses the collection and synthesis of customer voices which serves as a means of providing input and insights for the brand when designing the appropriate customer experiences as well as responding to commercial interests from prospect customers.
The Customer Service Manager (Order Management) is responsible for overseeing and managing all aspects of order processing and customer service operations . This role requires exceptional organizational skills, strong attention to detail, and the ability to effectively communicate and collaborate with internal teams and external customers.
This position will report to China IT Head,individual position covering overall infrastructure
You will be a part of a luxury design firm as a Portuguese/French/Spanish/Germany Customer Service Consultant, working together with international colleagues, you will be responsible for Portuguese market with product consultancy and after sales service.
Dealing with daily foreign customer's consultation, after-sales service, communicate with global technical team to help customer solve the problem.
This position is mainly responsible for sales orders following up and handling , will communicate with internal function and global suppliers ,follow up the progress of production, delivery to ensure on-time delivery.
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