Save Job Back to Search Job Description Summary Similar Jobs Overachieving set revenue, store P&L, fiscal plans and brand objectives On-Trend Business About Our Client Global Fashion and Lifestyle Brand Job Description Sales & Profit planning and Protecting 30% Assist Line manager to supervise the Retail P&L target achievement and to take initiative to stimulate growths and continuously improve store operations, to establish and deliver operations capital and revenue strategies so as to maximize return on investment. To assist line manager in liaising with senior management and functional expertise of Global or Regional team, to market the brand to continuously improve brand equity and market share, to contribute to identify and deliver differentiation the customers offer based on a full understanding of the consumer and brand marketplace. To assist line manager in developing 5-year retail business plan and strategy. To develop process and drive the improvement of poor/under performance of sales or profit protect in DTC retail fleet and retail back office, by pulling resources from both internally and externally. To improve and coach city managers, area managers as well as store managers to maximizes sales and profits. Drive sales and growth through constant and consistent KPI management Lead team to exceed sales budget and provide sales improvement plans and strategy where necessary to ensure that targets are met on a monthly/quarterly basis. Store Operations 30% To ensure that Store Operations Standard is established and implemented, and continuous improvement store operations policies and process including the Store IT System is in place. To reduce cost and improve working capital whilst improving levels on shelf by working closely with Logistics and Merchandising To secure product margin and store profit in line with company budget plan through well managing landlord's sales promotions and promotional trading terms in shopping malls and department stores. To direct process and report to improve area managers, city managers and store manager's stock management skills. To continuously list out the training needs for training team to support the store growth. To closely work with related departments on smooth store operations and KPI achievement. To lead flagship stores to well operations and closely cooperate with marketing team to create strong buzz through flagship stores in retail market. Customer Services 20% To inspire excellence and passion for customers services in China, to also set up standards exceed the expectations, to empower the team drive customer loyalty. To work with global team together on setting standard and measures to drive continuous improvements. To assist marketing team/CRM team to implement CRM program, including consumers recruitment, repeated purchase rate improvement, etc. Close the gap between our customers and our brands. Lead by example in always providing customer excellence Gradually ensure a customer centric culture, where the primary driver is the customer experience To implement and supervise customer feedback programs to ensure the voice of the customer is heard and appropriate action is taken to improve the customer experience To present the brand in line with the global standards and position as a premium fashion and lifestyle brand. People & Talent Development 20% To appoint and develop staffs to fill competency gaps, to instill a strong company culture. To encourage creativities, to promote effective and efficient management, to manage Retail succession and staff development plans Promotes an organizational culture valuing excellence, customer focus creative problem solving, and high productivity. Builds, develops and coaches a high performing team, dedicated to quality, innovation, operational excellence, and practices across the business. Develop and lead a team with appropriate capabilities to execute against the plan and also ability to scale those capabilities with the business as it grows. The Successful Applicant Bachelor's degree. Must be able to read English email. Minimum10 years of Retail experience, strategic international multi-site retail management and Brand sales expertise ideally in fashion, with affinity for luxury brands, with capacity to manage retail chain stores, including flagship stores at similar size with total store counts as 15 or above, and wide geography coverage minimum with 4 cities. Proven expertise in retail sales analytics with metrics in place to drive sales A people manager with a focus on talent management and development A team player with a partnership approach and excellent proactive communication skills Demonstrated effectiveness operating in complex multi-brands global organizations and environments. High level of comfort and ability to work with and lead teams and effectively drive strategic initiatives and results across regions, businesses and functions. Good business acumen. Can translate strategy into action. Good communication and presentation skills, both written and verbal, to effectively address all levels of the organization. A team player and highly motivated executive who creates an atmosphere in which people work together effectively to produce superior results. Strong interpersonal, collaboration and team working skills with proven ability to coach and build high performing teams Results driven. Ability to set and meet deadlines What's on Offer Permanent position with long-term career prospects. Opportunities to work in the vibrant retail sector in Shanghai. Contact Mark Wu Quote job ref JN-082026-7084364 Phone number +86 21 6035 3448 Job summary Function Sales Specialisation General Management What is your area of specialisation? Retail Location Shanghai Contract type Permanent Consultant name Mark Wu Consultant phone +86 21 6035 3448 Job Reference JN-082026-7084364
