保存工作 返回搜索结果 职责描述 职位概要 类似职位 Lead end-to-end logistics operations with full ownership High-impact role with clear career growth 关于我们的客户 Our client is a well-established international logistics and express services provider with a strong operational footprint in China.The company is known for its commitment to service quality, operational efficiency, and continuous improvement in a fast-evolving market environment. 职责描述 1. Express & Domestic Operations Oversee inbound, outbound, and warehouse operations to ensure compliance with service and quality standards Ensure effective utilization of internal systems and operational tools Monitor daily operations and improve processes to enhance service quality Manage projects based on client requirements and contractual agreements Handle customer service issues and resolve complaints in a timely and professional manner Lead operational efficiency improvement initiatives Define annual operational objectives and development plans with leadership Manage and evaluate performance of team leaders and supervisors Ensure compliance with logistics safety regulations, including prevention of prohibited shipments Build and maintain relationships with local authorities and airline partners Manage operational costs within approved budgets L2. Ground Operations Collaborate with supervisors to optimize courier resource allocation and performance Ensure effective use of handheld systems and digital tools in operations Improve delivery and pickup performance in line with service standards Monitor and evaluate team leaders and frontline team performance Ensure fleet availability and proper maintenance Supervise address management and ensure data accuracy 3. Customer Service Manage customer service processes across different customer segments Build a strong service culture within the organization Develop and implement customer service improvement plans Analyze complaints and drive root-cause resolution Ensure achievement of customer service KPIs (e.g., SLA, call center metrics) Coach and develop customer service teams Plan and allocate resources effectively to meet service standards Continuously review and improve processes Build strong relationships with key customers 理想的求职者 Extensive experience in logistics, express, or operations management roles Proven leadership experience managing multiple operational functions Strong understanding of logistics operations, distribution, and customer service processes Ability to drive continuous improvement and operational efficiency Strong stakeholder management skills, including external partners Analytical mindset with experience managing KPIs and performance metrics Excellent communication and team leadership capabilities High level of responsibility, integrity, and execution capability 薪酬待遇 Competitive compensation package with performance incentives Leadership role with broad operational scope Exposure to regional operations and cross-functional collaboration Opportunity to drive impactful operational improvements Stable platform with long-term career growth opportunities 联系 Amy Cao 职位编号 JN-062026-7041104 联系电话 +86 21 6035 3551 职位概要 职位类别 采购与供应链 子类别 卓越运营 行业 交通/运输 地区 上海 工作类型 全职 顾问名字 Amy Cao 顾问电话号码 +86 21 6035 3551 职位编号 JN-062026-7041104
