Save Job Back to Search Job Description Summary Similar Jobs Global CX controls & compliance execution End-to-end rollout of global frameworks and governance About Our Client Our client is a globally recognized organization operating at scale across multiple regions, with a strong focus on delivering high-quality customer experience through structured operations, governance, and continuous improvement. The organization has a mature control and risk management environment and is currently enhancing its global capabilities in CX controls, compliance, and risk to support business growth and operational excellence. Job Description Develop and execute strategies to improve the global customer experience within the procurement and supply chain department. Lead compliance and risk management initiatives to ensure adherence to regulatory and internal policies. Collaborate with cross-functional teams to identify and address operational risks and implement corrective measures. Monitor and assess compliance metrics and provide regular updates to senior management. Establish and maintain strong relationships with key stakeholders to promote a culture of compliance and risk awareness. Oversee the implementation of control systems to ensure the integrity of procurement and supply chain processes. Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction. Provide training and guidance to team members on compliance and risk management practices. The Successful Applicant Bachelor's degree required; advanced degree preferred (Business, Finance, Risk Management, or related fields). Extensive experience in controls, compliance, risk management, or audit within a global organization. Strong understanding of internal control frameworks (e.g., SOX, COSO) and audit practices. Proven experience in managing complex, cross-regional programs and driving global standardization. Experience in Customer Experience, Operations, or Service environments is highly preferred. What's on Offer Managing global CX controls, compliance, and risk management across regions Defining and implementing frameworks, standards, and governance models Owning audit readiness, issue remediation, and control effectiveness Driving a consistent, well-controlled CX operation aligned with business goals Contact Amy Cao Quote job ref JN-052026-7013012 Phone number +86 21 6035 3551 Job summary Function Procurement & Supply Chain Specialisation Customer Service / Order Management What is your area of specialisation? Industrial / Manufacturing Location Shanghai Contract type Permanent Consultant name Amy Cao Consultant phone +86 21 6035 3551 Job Reference JN-052026-7013012
