E-com Experience Manager

上海 全职 RMB450,000 - RMB600,000 年薪 查看职位描述
This role drives digital commercial performance by leveraging sales, customer, and market insights to optimize the online customer journey and maximize business results. They collaborate cross-functionally to improve digital experiences, test new initiatives, and continuously enhance e-commerce performance across web and app channels.
  • Drive digital growth through data-driven customer experience optimization.
  • Collaborate across teams to shape impactful e-commerce strategies.

关于我们的客户

An organisation in the retail industry located in Shanghai.

职责描述

Key Responsibilities

  • Digital Commercial Planning
    • Translate commercial priorities into daily site activity plans across customer groups.
    • Optimize digital performance in line with business goals and global guidelines.
    • Support content planning, navigation, and digital merchandising activities.
  • DigitalExperienceOptimization
    • Drive full-funnel optimization across website and app experiences.
    • Analyze sales performance, web analytics, customer behavior, and A/B test results.
    • Generate insights and recommendations to improve digital sales, profitability, customer lifetime value, and brand perception.
    • Monitor and optimize delivery, payment, and return experiences.
    • Support implementation of post-purchase initiatives and new digital capabilities.
  • Cross-functional Collaboration
    • Partner closely with Commercial Managers, E-commerce , Analysts, and Global teams.
    • Coordinate digital execution plans and ensure consistent implementation.
    • Share learnings and practices to continuously improve customer experience and business performance.

理想的求职者

A successful E-Com Experience Manager should have:

  • Education:Bachelor's degree in Business, Marketing, Economics, or a related field.
  • Experience
    • 3-4+ years of experience in e-commerce, preferably within fashion retail.
    • Strong understanding of the digital commerce ecosystem and customer journey.
    • Experience to manage cross-functional projects and influencing stakeholders without direct authority.
  • Skills
    • Strong analytical and problem-solving capabilities.
    • Data-driven mindset with the ability to translate insights into commercial actions.
    • Deep understanding of digital channels and online business performance.
    • Excellent communication and stakeholder management skills.
    • Fluent English proficiency

薪酬待遇

  • A key role in shaping the digital customer experience and commercial success.
  • Work with cross-functional teams in a dynamic, data-driven environment.
  • Drive meaningful improvements that impact both customers and business growth.
  • Permanent position based in Shanghai.



If you're ready to take on this role and bring your expertise in digital retail to the next level, we encourage you to apply.

联系
Ariel Sun
职位编号
JN-082026-7080216
联系电话
+86 21 6026 8008

职位概要

职位类别
数字营销与电子商务
子类别
电子商务
行业
零售
地区
上海
工作类型
全职
顾问名字
Ariel Sun
顾问电话号码
+86 21 6026 8008
职位编号
JN-082026-7080216

米高蒲志集团的多元与包容文化

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