Save Job Back to Search Job Description Summary Similar Jobs good business good working environment About Our Client An organisation within the FMCG industry. Job Description Manage and lead the customer service team to achieve operational goals. Ensure customer inquiries and complaints are handled promptly and effectively. Monitor and improve customer service processes to enhance efficiency. Collaborate with internal departments such as Accounting & Finance to resolve issues. Prepare and analyse reports to track team performance and customer satisfaction metrics. Provide training and development opportunities for team members. Maintain compliance with company policies and industry regulations. Identify areas for improvement and implement solutions to enhance the customer experience. The Successful Applicant A successful Assistant Manager - Customer Service Team Lead should have: Experience in the FMCG industry or a similar sector. Strong leadership and team management skills. Knowledge of customer service principles and practices. Ability to analyse data and generate actionable insights. Proficiency in working with Accounting & Finance teams. Excellent communication and problem-solving abilities. A proactive approach to identifying and resolving issues. What's on Offer Competitive salary ranging from CNY 302400 to CNY 443520. Permanent position within the FMCG industry. If this role aligns with your skills and career goals, we encourage you to apply. Contact Charlotte Wu Quote job ref JN-082026-7083636 Phone number +862160268049 Job summary Function Finance & Accounting Specialisation Credit Analysis What is your area of specialisation? FMCG (Fast Moving Consumer Goods) Location China Contract type Permanent Consultant name Charlotte Wu Consultant phone +862160268049 Job Reference JN-082026-7083636
