Save Job Back to Search Job Description Summary Similar Jobs Lead end-to-end logistics operations with full ownership High-impact role with clear career growth About Our Client Our client is a well-established international logistics and express services provider with a strong operational footprint in China.The company is known for its commitment to service quality, operational efficiency, and continuous improvement in a fast-evolving market environment. Job Description 1. Express & Domestic Operations Oversee inbound, outbound, and warehouse operations to ensure compliance with service and quality standards Ensure effective utilization of internal systems and operational tools Monitor daily operations and improve processes to enhance service quality Manage projects based on client requirements and contractual agreements Handle customer service issues and resolve complaints in a timely and professional manner Lead operational efficiency improvement initiatives Define annual operational objectives and development plans with leadership Manage and evaluate performance of team leaders and supervisors Ensure compliance with logistics safety regulations, including prevention of prohibited shipments Build and maintain relationships with local authorities and airline partners Manage operational costs within approved budgets L2. Ground Operations Collaborate with supervisors to optimize courier resource allocation and performance Ensure effective use of handheld systems and digital tools in operations Improve delivery and pickup performance in line with service standards Monitor and evaluate team leaders and frontline team performance Ensure fleet availability and proper maintenance Supervise address management and ensure data accuracy 3. Customer Service Manage customer service processes across different customer segments Build a strong service culture within the organization Develop and implement customer service improvement plans Analyze complaints and drive root-cause resolution Ensure achievement of customer service KPIs (e.g., SLA, call center metrics) Coach and develop customer service teams Plan and allocate resources effectively to meet service standards Continuously review and improve processes Build strong relationships with key customers The Successful Applicant Extensive experience in logistics, express, or operations management roles Proven leadership experience managing multiple operational functions Strong understanding of logistics operations, distribution, and customer service processes Ability to drive continuous improvement and operational efficiency Strong stakeholder management skills, including external partners Analytical mindset with experience managing KPIs and performance metrics Excellent communication and team leadership capabilities High level of responsibility, integrity, and execution capability What's on Offer Competitive compensation package with performance incentives Leadership role with broad operational scope Exposure to regional operations and cross-functional collaboration Opportunity to drive impactful operational improvements Stable platform with long-term career growth opportunities Contact Amy Cao Quote job ref JN-062026-7041104 Phone number +86 21 6035 3551 Job summary Function Procurement & Supply Chain Specialisation Operational Excellence What is your area of specialisation? Transport & Distribution Location Shanghai Contract type Permanent Consultant name Amy Cao Consultant phone +86 21 6035 3551 Job Reference JN-062026-7041104
