OMS Service Delivery PM -- Well known FMCG MNC

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职责描述
职位概要
类似职位

Own end-to-end IT service delivery for eCommerce & OMS operations
Drive incident management and operational excellence

关于我们的客户

Our client is a globally renowned MNC in the cosmetics and beauty industry, known for its strong brand portfolio, innovation-driven culture, and consumer-centric approach. With a significant presence across international markets, the company continues to invest heavily in digital transformation, particularly in eCommerce and omnichannel capabilities.This is an opportunity to join a dynamic, fast-paced environment where technology plays a critical role in enabling business growth and delivering exceptional customer experiences.

职责描述

Lead seamless transition of technology initiatives into steady-state operations, ensuring full readiness across support, documentation, and processes
Manage daily service operations with a focus on backlog control, prioritization, and driving resolution of underlying issues
Take ownership of critical incidents (P1/P2), ensuring effective communication, escalation handling, and root cause resolution
Enhance governance frameworks to reduce recurring issues and improve incident quality and classification
Drive continuous optimization of end-to-end processes across eCommerce, OMS, and related business platforms
Implement robust monitoring and recovery mechanisms to maintain data accuracy and ensure stable order processing flows
Oversee vendor performance and service delivery standards, enforcing SLAs while ensuring strong operational documentation and knowledge management

理想的求职者

Minimum 5 years of Digital IT operations experience, ideally in a multicultural/global environment
Hands-on experience with OMS, eCommerce platforms, marketplace integration, or WMS systems strongly preferred
Strong English communication skills (written and verbal)
ITIL certification required