ITSM Analyst (6-month Contractor) - Bank

北京市 灵活 查看职位描述
This role supports IT service operations, focusing on change management, CMDB maintenance, and service performance review.
  • Join a highly reputable international financial institution
  • Take ownership of hands-on Change Management activities

关于我们的客户

A reputational international financial institution with strong global presence, known for its highly standardized IT environment and focus on digital transformation and operational excellence. Currently looking for an ITSM Analyst to work closely with IT operations teams, managing ITSM processes with a strong focus on Change Management, operational excellence, and service quality improvement.

This is a 6-month contractor role with potential to extend.

职责描述

  • Support end-to-end change management process and CR assessment
  • Track and monitor production change requests and their implementation
  • Maintain and ensure accuracy of CMDB data and relationships
  • Prepare service performance reports and analyze service quality trends
  • Support continuous improvement of IT service operations processes
  • Track and support application-level operations handover progress



理想的求职者

  • 3-5 years experience in ITIL implementation or service management
  • Hands-on experience in change management and CMDB maintenance
  • Strong exposure to IT service operations and governance processes
  • Experience in process optimization or automation initiatives preferred
  • Solid technical foundation with project or operations background
  • Good English skills for documentation and stakeholder communication



薪酬待遇

  • International financial institution
  • Hands-on Change Management experience
  • Enterprise-scale environment
  • 6-month contract with potential to extend
联系
Hao Zheng
职位编号
JN-062026-7033374
联系电话
+86 10 5969 0622

职位概要

职位类别
科技
子类别
IT管理
行业
金融服务
地区
北京市
工作类型
灵活
顾问名字
Hao Zheng
顾问电话号码
+86 10 5969 0622
职位编号
JN-062026-7033374

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