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Global Consumer Experience Director

深圳市 全职 RMB1,080,000 - RMB1,520,000 年薪 查看职位描述
The role of Global Consumer Experience Director in the Technology & Telecoms industry requires a professional to enhance the customer experience strategy for a global audience. The position is based in Shenzhen and focuses on creating innovative and efficient solutions for customer service excellence.
  • 上市集团
  • 全球布局

关于我们的客户

The company is a prominent organisation in the Technology & Telecoms industry with a global presence. It is committed to delivering innovative customer service experiences and maintaining its position as a tier 1 player in the market.

职责描述

  • Develop and implement a global user experience strategy to enhance customer satisfaction.
  • Oversee and manage the customer service operations to ensure efficiency and effectiveness.
  • Collaborate with cross-functional teams to align user experience strategies with business goals.
  • Analyse customer feedback and data to identify areas for improvement and implement solutions.
  • Manager and mentor a team of professionals to achieve customer service excellence.
  • Ensure adherence to industry standards and good practices in customer service operations.
  • Drive innovation in customer experience through the adoption of new technologies and methodologies.
  • Report on performance metrics and present strategic recommendations to stakeholders.

理想的求职者

A successful Global Consumer Experience Director should have:

  • Proven experience in guiding customer service or user experience teams, preferably in the Technology & Telecoms industry.
  • Strong understanding of global customer service standards and practices.
  • Excellent analytical skills to interpret customer data and feedback.
  • Ability to develop and execute strategic plans for user experience improvement.
  • Experience working in a fast-paced, international environment.
  • Proficiency in relevant software and tools for customer service management.
  • Strong communication and leadership skills to manage cross-functional teams effectively.

薪酬待遇

  • Opportunities to work in a prominent organisation in the Technology & Telecoms industry.
  • Permanent position based in Shenzhen with potential for career growth.
  • Benefits package to be confirmed upon offer.



If you are passionate about delivering exceptional user experiences and are ready to make a global impact, we encourage you to apply for this exciting opportunity today.

联系
Jacqueline Liu
职位编号
JN-102025-6863571
联系电话
+8675536350504

职位概要

职位类别
市场营销
子类别
营销总监
行业
信息技术/通信
地区
深圳市
工作类型
全职
顾问名字
Jacqueline Liu
顾问电话号码
+8675536350504
职位编号
JN-102025-6863571

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