Save Job Back to Search Job Description Summary Similar Jobs Drive digital growth through data-driven customer experience optimization. Collaborate across teams to shape impactful e-commerce strategies. About Our Client An organisation in the retail industry located in Shanghai. Job Description Key Responsibilities Digital Commercial Planning Translate commercial priorities into daily site activity plans across customer groups. Optimize digital performance in line with business goals and global guidelines. Support content planning, navigation, and digital merchandising activities. DigitalExperienceOptimization Drive full-funnel optimization across website and app experiences. Analyze sales performance, web analytics, customer behavior, and A/B test results. Generate insights and recommendations to improve digital sales, profitability, customer lifetime value, and brand perception. Monitor and optimize delivery, payment, and return experiences. Support implementation of post-purchase initiatives and new digital capabilities. Cross-functional Collaboration Partner closely with Commercial Managers, E-commerce , Analysts, and Global teams. Coordinate digital execution plans and ensure consistent implementation. Share learnings and practices to continuously improve customer experience and business performance. The Successful Applicant A successful E-Com Experience Manager should have: Education：Bachelor's degree in Business, Marketing, Economics, or a related field. Experience 3-4+ years of experience in e-commerce, preferably within fashion retail. Strong understanding of the digital commerce ecosystem and customer journey. Experience to manage cross-functional projects and influencing stakeholders without direct authority. Skills Strong analytical and problem-solving capabilities. Data-driven mindset with the ability to translate insights into commercial actions. Deep understanding of digital channels and online business performance. Excellent communication and stakeholder management skills. Fluent English proficiency What's on Offer A key role in shaping the digital customer experience and commercial success. Work with cross-functional teams in a dynamic, data-driven environment. Drive meaningful improvements that impact both customers and business growth. Permanent position based in Shanghai. If you're ready to take on this role and bring your expertise in digital retail to the next level, we encourage you to apply. Contact Ariel Sun Quote job ref JN-082026-7080216 Phone number +86 21 6026 8008 Job summary Function Digital Specialisation Ecommerce What is your area of specialisation? Retail Location Shanghai Contract type Permanent Consultant name Ariel Sun Consultant phone +86 21 6026 8008 Job Reference JN-082026-7080216
