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The Director of Sales is responsible for all hotel sales and marketing functions, the relationship and coordination between the hotel Marketing Division and Shangri-la Hotels and Resorts Group Marketing team, and to maximize total hotel revenue market share and optimize profit return.
The company is aiming at redesign company CRM process and customer experiences into next level with high standard.
Lead the PR and content creation
Represent the brand as a whole in CN
The Customer Service Manager (Order Management) is responsible for overseeing and managing all aspects of order processing and customer service operations . This role requires exceptional organizational skills, strong attention to detail, and the ability to effectively communicate and collaborate with internal teams and external customers.
Develops, implements and manages Corporate Communications (CC) activities, with close cooperation the HQ Corporate Communications (CC) teams. Drive region CC department for local events and promotion activities, including exhibitions, technical seminars, distribution conference, publications, etc. Drive featured local platform / tool like WeChat, Baidu to enhance promotion activities. Local media relationship maintenance