Save Job Back to Search Job Description Summary Similar Jobs A world-renowned high-tech company A positive working environment and competitive employee benefits About Our Client A le*ding semiconductor IP company providing NPU, DSP, and embedded AI software to help chip companies integrate and optimize AI capabilities. Job Description Customer Engagement & Delivery Lead technical evaluations, benchmarks, and proof-of-concept activities, generating and presenting performance and accuracy data aligned with customer requirements Drive design wins by supporting FAEs and Sales with clear technical positioning and customer-facing presentations Own customer enablement end-to-end, including integration, debugging, optimization, and training on tools, SDKs, and AI workflows Ensure successful deployment and production readiness across customer projects Technical Execution: Support customers in integrating AI software stack into their systems, including embedded software, AI frameworks, and NPU/DSP environments Perform system-level debugging, profiling, and performance tuning Customer Interface & Collaboration: Serve as primary technical advisor for customers and internal stakeholders Collaborate with FAEs, Sales, and global R&D to resolve complex issues and to capture and feedback customer insights Understand customer requirements and use cases in depth, translate them into concrete technical gaps, issues, and feature requests, and provide continuous, actionable feedback to R&D and Product teams to support issue resolution, feature prioritization, and solution improvements Manage multiple customer engagements with clear priorities, ownership, and accountability The Successful Applicant A successful Technical Support Engineer should have:Education: B.Sc./M.Sc. in Computer Science, Electrical Engineering, or related field Experience: 3+ years in embedded SW AI systems roles Experience in customer-facing technical roles Technical Skills: Strong software development and debugging capabilities Familiarity with AI/ML frameworks (TensorFlow, ONNX, etc.) Knowledge of NPU, DSP, or embedded AI systems Soft Skills: Strong communication skills in English; Mandarin Analytical and problem-solving mindset Ability to work effectively across cross-functional and multicultural teams Proactive approach and "yes we can" mindset Work Model & Travel: Willingness to work on-site at customer locations as required, including extended periods to support critical project phases Availability for travel to support multiple customer engagements and to travel to headquarters in Israel, for training, alignment, and project support What's on Offer Comprehensive benefits package to support your well-being. Opportunities to work in a professional and growing Technology & Telecoms organisation. Potential for career advancement within a supportive environment. Exposure to cutting-edge technologies and industry innovations. This is an excellent opportunity for a Technical Support Engineer to grow and make a meaningful impact. If you are ready to take the next step in your career, apply today! Contact Handy Zhao Quote job ref JN-052026-7025761 Phone number +862160268056 Job summary Function Technology Specialisation IT Support What is your area of specialisation? Technology & Telecoms Location Shanghai Contract type Permanent Consultant name Handy Zhao Consultant phone +862160268056 Job Reference JN-052026-7025761
