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Responsible for managing fixed suppliers including but not limited to collect all submitted data and tracking delivering date.
This role needs to build up a strong working relationship with both 3rd party and customer staff which needs a high sense of responsibility to ensure accurate statistics and record.
In this role you'll be taking inbound calls from new and existing customers, booking flights, assisting in any queries and engaging with our frequent flyer members. With a passion for delivering you will ensure success and satisfaction in offering our customers irresistible, effortless and memorable experiences, providing advice and guidance to help them find the right product that suits their needs.
Working for the satisfaction and care of customer services, especially following the entire order & claim management life cycle, at all stages including the credit collection.Operating in compliance with the Customer Service, Order Management, Post-Sales, Customer Relationship Management and Credit Recovery business processes, respecting the addresses provided by our Corporate.
Being an important interface for customer experience. The mission of Customer Care also encompasses the collection and synthesis of customer voices which serves as a means of providing input and insights for the brand when designing the appropriate customer experiences as well as responding to commercial interests from prospect customers.
The Customer Service Manager (Order Management) is responsible for overseeing and managing all aspects of order processing and customer service operations . This role requires exceptional organizational skills, strong attention to detail, and the ability to effectively communicate and collaborate with internal teams and external customers.
This position will report to China IT Head,individual position covering overall infrastructure
Dealing with daily foreign customer's consultation, after-sales service, communicate with global technical team to help customer solve the problem.
This position is mainly responsible for sales orders following up and handling , will communicate with internal function and global suppliers ,follow up the progress of production, delivery to ensure on-time delivery.