Operation Director - European Dessert Brand

Shanghai 全职 RMB600,000 - RMB800,000 per year View Job Description
The role will be responsible for overseeing all aspects of the brand's operations to ensure its continued growth and success in the highly competitive market. You will manage a team of professionals and work closely with other departments to drive business performance and maintain the brand's high standards of quality and customer satisfaction.
  • MNC brand with strong brand image
  • Good company culture and promising development stage

About Our Client

The client is one of the well-known premium European dessert brand entering China not for a long time. They only has retail business in China now but they aim to open for more retail stores to further develp their retail business in China market.

Job Description

  • Develop and execute comprehensive business strategies to achieve the brand's short-term and long-term goals, including market expansion, revenue growth, and profit optimization.
  • Conduct market research and analysis to identify emerging trends, consumer preferences, and potential business opportunities in the markets.
  • Prepare annual business plans, budgets, and forecasts, and monitor performance against key performance indicators (KPIs) to ensure targets are met.
  • Oversee the product development process, from concept to launch, ensuring that new menu offerings are in line with the brand's image and meet the better quality standards.
  • Ensure consistent and excellent customer experiences across all stores by setting and enforcing operational standards and procedures.
  • Monitor store performance, including sales, customer traffic, and staff productivity, and implement corrective actions as needed.
  • Coordinate with store managers to schedule staff, manage payroll, and provide training and development opportunities to enhance employee skills and performance.
  • Handle customer complaints and feedback promptly and effectively, taking appropriate measures to resolve issues and improve overall customer satisfaction.
  • Continuously seek ways to improve service quality and exceed customer expectations.

The Successful Applicant

  • Minimum of 10 years of experience in a senior operations management role within the chain restaurants preferably with a focus on premium or luxury brands.
  • Demonstrated success in developing and implementing business strategies, driving growth, and improving operational efficiency
  • Strong team management skills with the ability to inspire and motivate a diverse team of professionals.
  • Proven track record of building and managing high-performing teams, setting clear goals, and providing effective coaching and feedback.
  • Excellent business understanding and financial acumen, with the ability to analyze data, make informed decisions, and manage budgets and resources effectively.
  • Knowledge of market trends, consumer behavior, and competitive analysis in the catering sector
  • Good English ability and could communicate fluently with global stakeholders

What's on Offer

1. Attractive salary scheme

2. Downtown Location

3. Management role in a luxury dessert brand company with good company culture and stable platform

Contact
Lusinda Fang
Quote job ref
JN-122024-6614643
Phone number
+8621 6035 3522

Job summary

Function
Sales
Specialisation
Sales Manager/Director/VP
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Shanghai
Contract type
Permanent
Consultant name
Lusinda Fang
Consultant phone
+8621 6035 3522
Job Reference
JN-122024-6614643

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.