保存工作 返回搜索结果 职责描述 职位概要 类似职位 Global role and set upon all BUs Work with C-level and manage global strategically important account 关于我们的客户 TOP5 Logistics Group 职责描述 Strategic account planning Drive development of Customer Development Plan, ensure BU sign off, secure buy-in within DHL and follow-up on CDP actions Identify long run prospects, game changing initiatives, innovation and eCommerce agenda Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.) Conduct strategic customer dialogues with global decision makers to identify customer's business objectives and supply chain requirements and challenges Customer Relationship Development Identify key customer contacts and build/maintain relationships. Ensure business fit. Develop coach networks (especially at C level) in the customer organizations to drive DHL agenda Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market Communicate with senior execs internally and externally Opportunity/pipeline development Identify, assess and develop new/growth/retention/ strategic opportunities globally Create future opportunities by translating customer needs & business trends into potential solutions Drive renewal of profitable business Confirm business fit with customer Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities Manage the pipeline of opportunities across all regions to achieve revenue/volume/GP targets Support account team members in the pursuit of opportunities Preparing the Deal Collect customer requirements and communicate these to CSI Commercial Operations and BU teams Define win and pricing strategy Lead CSI and BU virtual team working on the offer and ensure customer requirements are considered Undertake due diligence on solution & price Develop proposal, business fit and solution fit Closing the deal Present proposal, business fit, and solution fit Adapt proposal and gain sign-off on changes Ensure common understanding of service expectations and solutions with the customer, DHL countries/regions and within CSI Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines Gain decision maker commitment Support account team members in the closure of opportunities Implementing the deal Represent and manage customer expectations, scope changes, approval process and deal activation Jointly support and monitor single BU implementation Service delivery and performance management Raise service quality escalation if required Account Maintenance Coordinate customer communications, including contractual and T&C changes Act as key contact for customer. Channel communication to account teams and DHL internal functions Conduct global & regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship Drive Customer Satisfaction Survey (CSS) nominations, participation and follow-up for her/his customer Partner with AR team and escalate issues with the customer as needed Ensure Customer Status Update (CSU) completion, follow up on issues and act as escalation instance 理想的求职者 Experience: Requires 10-15 years of experience in the Logistics industry, Energy sector or Customer Requires 3-5 years of commercial experience Minimum 3-5 years of consultative selling experience in an international context Education/Qualification/Certification Requirements: University degree In depth knowledge of total supply chain of the Energy sector Willing to undertake extensive international travel Excellent analytical and problem solving skills Excellent written and oral communication skills; towards customers as well as internal to get support required Effective presentation and facilitation skills Structured work approach Computer and Microsoft Office proficiency International exposure and cultural sensitivity Ability to work independently and within a team to deliver results Ability to lead and influence without formal authority Ability to adapt and perform under changing and uncertain conditions Ability to lead and influence in an informal DHL matrix structure Language Requirement: Excellent business English, written and oral Excellent Mandarin language skills required, native preferred 薪酬待遇 Global role and set upon all BUs Work with C-level and manage global strategically important account Competitive salary and allowance 联系 Amy Cao 职位编号 JN-082025-6803605 联系电话 +86 21 6035 3551 职位概要 职位类别 销售 子类别 客户经理 行业 交通/运输 地区 上海 工作类型 全职 顾问名字 Amy Cao 顾问电话号码 +86 21 6035 3551 职位编号 JN-082025-6803605 办公模式 在家办公或混合办公模式
