Save Job Back to Search Job Description Summary Similar Jobs 上市集团 全球布局 About Our Client The company is a prominent organisation in the Technology & Telecoms industry with a global presence. It is committed to delivering innovative customer service experiences and maintaining its position as a tier 1 player in the market. Job Description Develop and implement a global user experience strategy to enhance customer satisfaction. Oversee and manage the customer service operations to ensure efficiency and effectiveness. Collaborate with cross-functional teams to align user experience strategies with business goals. Analyse customer feedback and data to identify areas for improvement and implement solutions. Manager and mentor a team of professionals to achieve customer service excellence. Ensure adherence to industry standards and good practices in customer service operations. Drive innovation in customer experience through the adoption of new technologies and methodologies. Report on performance metrics and present strategic recommendations to stakeholders. The Successful Applicant A successful Global Consumer Experience Director should have: Proven experience in guiding customer service or user experience teams, preferably in the Technology & Telecoms industry. Strong understanding of global customer service standards and practices. Excellent analytical skills to interpret customer data and feedback. Ability to develop and execute strategic plans for user experience improvement. Experience working in a fast-paced, international environment. Proficiency in relevant software and tools for customer service management. Strong communication and leadership skills to manage cross-functional teams effectively. What's on Offer Opportunities to work in a prominent organisation in the Technology & Telecoms industry. Permanent position based in Shenzhen with potential for career growth. Benefits package to be confirmed upon offer. If you are passionate about delivering exceptional user experiences and are ready to make a global impact, we encourage you to apply for this exciting opportunity today. Contact Jacqueline Liu Quote job ref JN-102025-6863571 Phone number +8675536350504 Job summary Function Marketing Specialisation Marketing/Director/VP What is your area of specialisation? Technology & Telecoms Location Shenzhen Contract type Permanent Consultant name Jacqueline Liu Consultant phone +8675536350504 Job Reference JN-102025-6863571
