Application Support Engineer

Job Description

• Provides technical support to clients on maintenance, routing and reporting of solution to ensure that the system is functional as per design.

• Provide post go-live production support and handle day to day change requests from internal/external teams.

• Training and educating client technical teams related to solution.

• Escalate Tier-3 issues unresolved at Tier-2 by packaging, with concise description, actions, and traces required for escalation of "bugs" and/or "request for assistance".

• Follow up on client issues throughout till completion to ensure resolution and customer satisfaction have been achieved.

• Provides work direction, problem resolution, and training to Tier-1 technical support team.

• Maintain technical design documents and keep them updated with the post-go-live changes.

• Perform periodic due diligence on exiting deployments to find anomalies and resolve them.

• Perform build upgrades on existing clients and perform functional testing on builds.

• Shadow deployment engineers on upcoming deployments and expansion projects along with research and development on integrations.