Application Support Engineer

北京市 全职
  • Top Unicorn Company-AI and Big data
  • Work-life balance

关于我们的客户

Top Unicorn Company AI and Bigdata

职责描述

Job Description

  • Provides technical support to clients on maintenance, routing and reporting of solution to ensure that the system is functional as per design.
  • Provide post go-live production support and handle day to day change requests from internal/external teams.
  • Training and educating client technical teams related to solution.
  • Escalate Tier-3 issues unresolved at Tier-2 by packaging, with concise description, actions, and traces required for escalation of "bugs" and/or "request for assistance".
  • Follow up on client issues throughout till completion to ensure resolution and customer satisfaction have been achieved.
  • Provides work direction, problem resolution, and training to Tier-1 technical support team.
  • Maintain technical design documents and keep them updated with the post-go-live changes.
  • Perform periodic due diligence on exiting deployments to find anomalies and resolve them.
  • Perform build upgrades on existing clients and perform functional testing on builds.
  • Shadow deployment engineers on upcoming deployments and expansion projects along with research and development on integrations.

理想的求职者

Knowledge/Skills/Abilities

  • Education: BS/MS degree in Computers/IT/Electronics/Telecom.
  • Career: Entry Level or Mid-Level.
  • Excellent English communication skills.
  • Fluency in Mandarin preferably HSK level 5 and above.
  • Strong analytical and problem-solving skills.
  • Good database and SQL skills.
  • Good understanding of distributed computing and multi-threaded applications.
  • Good understanding of Linux, containers, micro-services architecture.
  • Prior experience in contact center technology is a plus but not mandatory.

薪酬待遇

Competitive salary

联系
Michael Yuan
职位编号
4186377
联系电话
+86 10 5969 0643

职位概要

职位类别
信息技术
子类别
基础设施
行业
信息技术/通信
地区
北京市
工作类型
全职
顾问名字
Michael Yuan
顾问电话号码
+86 10 5969 0643
职位编号
4186377