Provide professional and proper response to all product and order related inquiries
Performs all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements
Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, orders, or billing issues
A competitive package
Set up a team from scratch
This role needs to lead and manage the Customer Service Team to achieve customer satisfaction with
the target service level and inventory turn
Assist the Senior Manager to supervise the Customer Service Document the etiquette with quality (both internally and externally) be maintained, included but not limited to the scopes of Customer Service integrity, phone manner, documentation/counter procedures, complaint handling skill, problem solving skill, communication with peers,etc. Identify problems efficiently and ensure all complaints from customers be resolved within a reasonable time frame.
Assist Sales on customers' special documentation/counter requirements, ensure customer-oriented approach be adhered by CS Team. Assist the Senior Manager to ensure all departments adhere to the company guidelines and business procedures.
good career development ladder
Demand Manager in a global leading railway company, this role will be in charge of the demand planning team, with special focus on oerder management & customer services.
good career path ladder
An exciting career journey waiting for a hands-on and proactive professional to take
dynamic working environment and great company culture
Welcome experienced and solid customer service talents to embrace this new career challenge.
An open and dynamic working environment
Attractive package with benefits
Customer service, as the bridge between customer and supplier
Attractive and competitive on welfare/salary
Provide a Work & life balance and company environment is friendly