Account Manager

北京  |  永久职位

Published 16/01/2012

• Great work environment
• Team Management

About Our Client
Our client is a global Business Process Outsourcing (BPO) company. Now they are looking for a Account Manager to manage the team on site of a top tier foreign Investment Bank in Beijing.

Job Description

Responsibilities:

CLIENT SERVICING

• Meet key client contacts regularly to discuss and feedback on operational issues
• Oversee business continuity plan covering the provision of services to client in the event of site inaccessibility
• Manage client-instigated special projects including software implementation & upgrade
• Respond and monitor proactively with the outcomes of Customer Feedback Program

LEADERSHIP, TRAINING & DEVELOPMENT

• Oversee staffing, ensuring site is optimally staffed at all times
• Manage and assist staff to ensure client service expectations are met
• Prepare and conduct employee evaluations and development planning

FINANCE

• Prepare service invoice, gross margin template (GMT) and payroll
• Review and verify monthly profit-and-loss
• Review and manage team expenses
• Prepare budgets and financial reporting for operations
• Ensure compliance with Finance and Audit policies and requirements

CORPORATE

• Identify opportunities for business growth within the account (new services, service expansions or new locations)
• Keep current with industry best practices, pricing and technology improvements in service offerings and general management
• Network with other staff to communicate needs and share ideas that will benefit the company

COMPLIANCE

• Ensure strict compliance with both client and company established processes, procedures and policies, particularly covering confidentiality of client corporate information
• Keep current with new information and policies, and communicate changes to team

The Successful Applicant
The successful candidate needs to have at least over 10 years experience in Account Management role within different industries. People management skills and Account maintenance skills are required.

What's On Offer
Our client offers great working environment and good package for the successful candidate.

申请此工作
Apply online using the form below or phone Lily Liu on + 8610 5969 0666 quoting jobref. H1137060

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