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Technical Support Manager - Leading Machinery Company
Global leader in Machinery industry
Fast growing business in China region
The client is a global leading machinery company with more than 100 years of operation in more than 30 countries. The business is now rapidly developing in China region and they are planning to expand their organization.
* Choose the appropriate type of heat exchanger for newly applied process considering product traits, process operating parameters, fluid thermal properties and process control requirements. Satisfy the conditions required by customer from the process perspective.
* Make presentations for each industry such as HAVC, chemical, Petro-chemical, power plant, pharmaceutical industry etc.
* Analyze and summarize successful and failure applications of heat exchanger into every process according to market feedback. Get the lessons and experience from these applications.
* Study deeply the merits and demerits products have, promote its advantages and avoid its shortcomings when considering its applications. Try every means to overcome its shortcomings by redesigning mechanical structure.
* Collect competitor product information and compare every aspect of theirs with ours to make a good preparation for market promotion. Visit customer actively to help them establish the concept and confidence of the product. Lead customer to tour workshop and maintain a good technical relationship with customers.
* Attend global meeting launched by head office to improve gasket plate heat exchanger and welded plate heat exchanger. As the only staff to attend the meeting, classify Chinese customers and create their personas based on the product traits, customer expectations and requirements.
* Decompose the functions product can provide and match them with customer benefits. Finalize voice of customer from Chinese market for the project team.
* Establish frame and plate temperature and pressure rating, populate frame assembly parameters into database ,add Chinese connection features and types into database per Chinese design code.
* International Background, Cross cultural awareness.
* At least 10 years relevant working experience in Product Testing business at international companies, mainly in technical positions.
* Strong communication and interaction with the team in China and Overseas.
* Fluent communication in oral and written English.
* Self-motivated, problem-solver, capable of managing multiple projects, a team-player that enjoys a fast-paced environment.
* Good troubleshooting skills.
* Global leader in Machinery industry
* Fast growing business in China region
* Competitive salary package
* Convenient transportation