Storage and Virtualisation Specialist
Build Up GZ Cloud Team
One of the world's largest banking and financial services organisations. We serve more than 47 million customers through four global businesses and network covers 71 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.
Role Purpose / Description:
The role is based within the Cloud Services & Virtualisation Global Support team of the Cloud Services Virtualisation & Storage Domain in ITID Enterprise Services. The role of the Global Support is to be part of a team delivering Global support and provisioning activities across the domain for traditional Virtualisation, IaaS and PaaS technologies. The successful applicant will be in undertaking all processes and procedures that underpin an effective and efficient support capability.
Your responsibilities will include:
- 1st - 3rd Line Production Support for the domain
- The primary responsibility of the role is to deliver and provide technical support for IT technologies, ensuring customer delight while conforming to high quality standards and best practices, maintaining and improving SLA's, and ensuring compliance to HSBC policies at all times
- Deliver Infrastructure and software provisioning for the domain
- Technical project management of delivery across domains
- Drive capacity and performance management capability for the domain in conjunction with engineering
- On-boarding projects to the platform whilst providing SME guidance & knowledge
- Ensure SLA commitments are met, and escalate accordingly
- Ensure ISR policies and procedures are adhered to
- Incident Management, ensuring all root causes are followed up with engineering / vendor
- Work with Engineering and operations to ensure our environment is monitored appropriately
- They are also responsible for the successful maintenance of the supported environments through regular monitoring of technical systems to ensure system stability and performance is at the highest possible levels and to actively participate to achieve organisational objectives for efficiency.
- The role holder must also drive operational excellence across our businesses worldwide, achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations.
What's the offer
1 Global project in all English environment
2 Comprehensive training courses
3 Competitive salary with good benefits
4 CBD and A-class working office