NPI Data Insights & QUality Coordinator
Potentially APAC exposure
International working environment
My Client is the international marketing leader in technology electronics.
-Liaise with each Quality category to define specific Insight requirements for review e.g. what products, timeframe, markets, data sources etc.
-Ensure that on-line reviews are translated (where applicable) & categorised to identify consumer likes & dislikes with both company and Competitor products. Ensure methodology is aligned with other Group functions i.e. Commercial Insights, Mechanistic's etc.
-Liaise with the Data team within Quality to ensure continual enhancement of the data tools (e.g. Tableau) to ensure the data reflects the requirements of the market teams.
-Under Category guidance create reports to communicate regional areas of interest.
-Liaise with each Quality category to define specific Insight requirements for review e.g. what products, timeframe, markets, methodology etc. Agree specific work package definitions.
-Using the appropriate (& pre-agreed) tools generate series of questions to tease out the required insight from consumers e.g. surveys.
-Categorise customer data recorded by the customer service team in order to identify the main symptoms in customer complaints.
-Solid understanding of NPI process.
-Strong verbal/written English alongside local language skills (insert language requirement e.g. Japanese)
-Communicate effectively - Speak, listen and write in a clear, concise and thorough manner
-Build relationships and Teamwork - Establish and maintain positive working relationships and work cooperatively and effectively with others
-An ability to understand feelings and perceptions from what is said or written
-An Analytical mind set able to convert anecdotal research into quantitative data
-Ability to follow process and work in a consistent manner
-Solid organisational and administrative skills
- Potentially APAC exposure
- International working environment