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Technical Support Manager - Global Leading IT Software Company
- Exellent Platform - Global Leading American Company for IT Software
- Attractive Package with allowance plus bonus
About Our Client
My client is a provider of software and services for the process industries, for example Chemical Engineering/Oil/Gas/Refinery. Headquartered in Massachusetts, USA, they has 30 offices around the world, spanning 6 continents. Their China business grows fast in the past 5 years, so they need more talents to join their business.
Work with customers on technical issues received via phone call, web chat and e-mail. Complete research and provide solutions to customers within defined period.
Communicate effectively and efficiently to customers and internal staffs.
Create the product solutions.
Beta testing and help to improve the product quality.
Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
Deliver consultative training to customers.
Deliver the training by virtual and face to face.
Knowledge transfer for internal staff.
Support sales closing by presentation and demonstration.
Coach the team of technical support consultants in China to realize the values of the organization.
Manage complicated issues independently.
The Successful Applicant
BS in Chemical Engineering is mandatory.
Excellent communication, customer relationship and troubleshooting skills.
Process simulation and modeling experience (HYSYS or Aspen Plus) is mandatory.
Dynamic modeling, Heat Exchanger design experiences are advantage.
Native Chinese and Business English communication skill are mandatory.
Travel for business as and when the need arises.
What's on Offer
Excellent Platform - Global Leading American Company for IT Software
Attractive Package with allowance plus bonus
Exposure to global team and projects