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Technical Specialist- Healthcare Software Company
- Exellent Platform - Global Leading American Software Company
- Very Attractive Package including Bonus/Allowance
About Our Client
My client is a privately held vendor of software systems and technology for high-performance database management, rapid application development, integration, and healthcare information systems. The vendor's products are the InterSystems Caché DBMS and application development environment, the Ensemble integration platform, DeepSee embedded real-time business intelligence, and the HealthShare healthcare informatics platform. InterSystems also sells the TrakCare healthcare information system outside the United States
*Liaise with client or business analyst in regard to ongoing enhancement requests
*Liaise with client or business analyst on any requests for new or modified reports
*Advise and assist Project Managers during implementation
*Manage the resolution of any outstanding acceptance issues before and after project go-live
*Provide advice and best practices to Clients for technical areas such as networks, configurations, architectures etc.
*Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
*Monitoring and responding to Technical Team calls on the TRC logging system.
*Support and testing of all TrakCare related utilities, e.g. patching tool, print service etc
*Production of training materials for technical courses such as system custom development or reporting.
*Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-tos.
*Responsible for participating in on-site technical training if required
*Responsible for participating in on-site technical implementations if required
*Responsible for participating in the on call 24 hour roster service
*Assistance in researching new development or report writing 3rd party products such as Crystal Reports.
*Other duties may be directed by the Company from time to time.
The Successful Applicant
*Knowledge of web orientated languages, including SQL, HTML, VB script and Java script.
*Experience with data analysis and database methodologies
*Experience with Microsoft Office
*Be able to design and write technical documents.
*Well versed in Internet / Intranet concepts and Microsoft IIS.
*Knowledge of Crystal Reports
*Experienced in customer focused support
*Proven ability to lead and deliver results as required within specific time frames.
*Good presentation and communication skills
*Ability to conduct training and develop training materials
*Ability to work within a team in a cross cultural environment
*Available for out of office hours work and willing to travel
*Keen to learn new technologies and new applications
*Graduate IT qualifications highly desirable
What's on Offer
Exellent Platform - Global Leading American Software Company
Very Attractive Package including Bonus/Allowance