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Operation Director - A Leading Outsourcing Callcenter Company
- A competitive package
- Lead a 3000 people team
About Our Client
Those who choose to work with us are joining a recognized global leader - a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global outsourcing call center business.
Manage and coordinate telecom resources on technical aspect for The Call Centre platform
Manage daily operations, analyze data to monitor and improve value-added service quality for customers.
Coordinate with telecom carriers' relationship for getting better opportunities in telecommunication business.
Back up HR and Admin in office management.
Assist the Present in the work of public relation with outside.
Manage different project teams with about 3000 people, work closely with clients' reps on KPI analysis on weekly or monthly bases, review work force management schedules and quality matters with project managers (PM) or project supervisors (PS).
The Successful Applicant
Profound knowledge of strategic outsourcing procurement and management, call center operation and management.
Professional skills in detailed contract negotiation, pricing and finance data analysis, vendor behavior management, etc.
Good record of working experience in multi-national companies, good adaption in different working environment and culture.
Excellent team-work spirit in different working environment; Results-driven in outsourcing procurement and vendor management; good coordination and negotiation skills to accomplish tasks given.
Very good personality and characters in working with others both internally and externally.
What's on Offer
A competitive package
Lead a 3000 people team