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Manager, HR Support Services Manager, AP
- A leading 500 MNC
- Great Leadership Opportunity
About Our Client
We are a dynamic, diverse, and talented team that is passionate about our work and its impact on those we serve. We take great pride in providing excellent customer service and have fun doing it. We work with subject matter experts and many levels of Enterprise leadership. This helps us to develop skills, gain knowledge, and problem-solve on a wide array of HR, Communications, Financial Acumen, Change Management, Project Management and Operational Excellence topics.
*Develop and deploy AP HR Support Services strategy in the region
−Participate in AP regional HR Services strategy development and responsible for strategy deployment in AP HR Support Services team, and ensure the timely implementation with high quality and efficiency.
−Be responsible for existing services sustainment and new services expansion in the region, to align with Regional HR Services deployment strategy.
−Drive AP HR Support Services implementation covering China Employee Life-cycle (incl. Talent Acquisition Back Office Support, On-boarding, Transition Out, Career Events, Leave Events), AP HRMS data management, and Employee Contact Center.
−Gain and maintain business commitment throughout the implementation.
−Standardize and optimize key processes, design and develop related systems to enable process automation for continue process excellence and productivity realization.
−Understand business needs; collaborate with key stakeholders for service quality and KPI continuous improvement.
−Manage and assess the vendors (e.g. FESCO) during daily operation, to ensure their service quality, issue resolution and change implementation.
*Ensure Compliance Alignment
−To be the expertise of HR Support Services compliance standard guideline.
−Ensure high compliance level of delivered services to fully align with both internal and external requirements.
*Drive Business Excellence Strategy
−Support global Business Excellence strategy deployment at regional level. Drive the full implementation in HR Support Services team following regional plan and ensure the result delivery with high quality and speed.
−Lead team to develop improvement action plan and follow up for completion, upon the annual CSI survey result.
−Be responsible for SPA annual review process for owned services, and monthly KPI report out and communication.
−Build a strong competitive team based on identified core competency and functional competency.
−Performance management & development of team members for capability upgrade, ensure the proper training and tools availability for result delivery.
−Drive employee engagement and talent management.
The Successful Applicant
*Strategic thinking, strong communication and interpersonal skills to be able to sell and gain support for strategy deployment.
*Alliance builder with internal/external partners at different level.
*Customer service mind-set, high confidentiality requirement, operational excellence, project management, Lean Six Sigma knowledge and skillset (certified GB/BB is preferred), and change management capability.
*Familiar with China Labor Law, social security regulations/policies and standard HR processes, systems.
*Excellent English speaking and report writing.
*Excellent computer skills especially in word, excel, PowerPoint. Good presentation skill.
*Experienced team management skills and strong leadership capability.
*Mature, independent, strong self-motivation, team work, innovative thinking, working under pressure, humility.
*Perseverance, Pro-active work, Responsible and conscientious for the job.
*Pay attention to details and accountability.
What's on Offer
Great Career Development