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General Manager - Shopping Mall
- - Foreign Real Estate Fund With Large Portfilo In China
- - Commerical Real Estate in Downtown Shanghai
About Our Client
My client is a leading international real estate fund who invest high profile retail project in T1 and T2 cities in China
*Liaising with existing tenants to engender good customer relationships, on-going client care and the servicing of their business needs and complaints.
*Foster constructive and cooperative relationships with the tenants.
*Complete the negotiations and leases in conjunction with the leasing team.
*Ensure that the tenants are complying with the lease terms.
*Familiarisation with all existing tenants.
Property Management (In Conjunction with the Property Management Team)
*Ensuring high standards of presentation and maintenance throughout the Mall in conjunction with the Property Management team. A planned maintenance regime should be operational.
*Be fully familiar with all property appliances and service contracts.
*Ensure compliance with all relevant legislation. Carry out all statutory tests that are required in conjunction with the Property Management team e.g. Fire alarm testing.
*Identify and discuss with colleagues improvements that are required at the Mall, if agreed, implement these improvements.
*Responsible for all purchasing, servicing and updating of the Mall in conjunction with the Property Management team.
*Co-ordinate and monitor the standard of workmanship provided by outsourced contractors jointly with the Property Management team.
*Supervising and motivating staff, ensuring that workloads are appropriate and quality of work is acceptable.
*Carry out regular reviews and arrange training as necessary. Provide training on site, as appropriate.
*Discipline staff in consultation with Chief Portfolio Officer & Head of Retail Operations.
*Ensure good communication and teamwork.
*Assist in the provision and delivery of training and induction for new Centre Management staff.
*Liaising with Head of Leasing and Head of Retail Operations to maximise occupancy and rent roll. Review revenue and capital budgets with Chief Portfolio Officer & Head of Retail Operations.
*Credit control. Taking responsibility for dealing with arrears in conjunction with the Property Management team prior to handing over difficult cases to Legal.
*Review expenditure and achieve cost savings where possible, whilst maintaining high standards of service and presentation.
*Responsible and accountable for all expenditure incurred in the running of the Mall. Prepare and manage the budgets and meet annual operating targets.
*Encourage sales to achieve company targets, ensure rent and service charge income are to full target levels.
Marketing (In Conjunction with the Marketing Team)
*Familiarisation with competing centres and services in the locality.
*Organise and manage events with the objection to drive footfalls and sales.
*Heighten branding awareness and top-of-mind awareness of the Mall.
*Ensure the branding and signing of the Mall complies with Group policy and is kept to a high standard.
*Promote branding through tenant and general public contact.
The Successful Applicant
Key Skills Requirements/Qualifications:
*Good working knowledge of Tenancy law, Health & Safety Legislation, Facilities and general management.
*Excellent team leadership, organisational and supervisory skills, customer care and people skills.
*Computer literate and numerate. Ability to prepare and monitor budgets.
*Personable and professional.
*The ability to work under pressure and work in a flexible working environment.
*Relevant experience and/or Degree.
*Good written and spoken English.
What's on Offer
- International working environment, and promising career development
- Competitive salary package
- Excellent commercial project with good performance