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Customer Support Engineer
- Customer Support
- Technical Support
About Our Client
our client delivers the PI System, the industry standard in enterprise infrastructure, for management of real-time data and events. With installations in 107 countries spanning the globe, the PI System is used in manufacturing, energy, utilities, life sciences, data centers, facilities, and the process industries. Additionally, our client has established strategic alliances with world-leading technology companies, including Microsoft, Cisco, IBM, and SAP. our client is a recognized global leader with dominant market position across industries.
We provide the industry standard in enterprise infrastructure for management of time series data through the PI System™.
The job scope of engineers in China is to provide technical support for customers in China including but not limited to the following:
1)Provide technical support via email, phone and remote access(whenever possible)
2)Provide on-site/remote installation services on request subject to availability of engineers
3)Provide on-site technical support services on request subject to availability of engineers
4)Conduct training courses for customers both in local offices and on-site
5)Perform technical support duties on weekends if required
Engineers may also be required to assist in but not limited to the following:
1)Localization of training materials
2)Localization of product documentation
3)Localization sales materials, white papers, product brochures etc.
4)Provide technical assistance to the sales team on request subject to availability of engineers
5)Presentation of products and updates at seminars and conferences held in China
Engineers will report to Service Manager. On-site service requests and sales visit requests will be assigned by Service Manager to the engineers based on availability.
The Successful Applicant
Good Communication skill both in English and Chinese
familiar with the localization of training materials or product documentation
presentation skill needs to be excellent
What's on Offer
Global top IT Companies' working environment/Opportunity
Personal development space